Automation & integration
Connect what you already run, so nobody reconciles anything by hand.
Website, CRM, ERP, billing, messaging — joined up so data flows on its own, including the systems with no clean API. Every sync monitored, retried on failure, and alerted when it breaks.
Why this matters now
Most organisations run hundreds of applications and have connected barely a quarter of them. The gaps are filled by people — copying, re-keying, reconciling and checking. Every AI initiative now depends on data reaching it from somewhere, and in most businesses that path still runs through a spreadsheet.
What we build
System plumbing & integration
We connect the tools you already run — website, CRM, ERP, databases, payment systems and messaging — so data flows automatically and nobody reconciles it by hand. This includes the systems with no clean API, which is most of them. Every sync is monitored, retried on failure and alerted when it breaks.
Where it applies: website orders flowing into the ERP and invoicing without re-keying · CRM, billing and support tools sharing one customer record · alerts when stock, payments or SLAs cross a threshold.
Workflow automation
Processes currently held together by manual steps, copied spreadsheets and someone remembering to check something. We map what actually happens, then build the path that removes the manual reconciliation rather than adding a layer on top of it.
Where it applies: month-end close steps spread across email and spreadsheets · employee onboarding across HR, IT and payroll systems · purchase approvals that stall in inboxes.
Integration into daily tools
A system nobody opens is a system nobody uses. Alerts, approvals and answers delivered into Slack, Teams, WhatsApp and email, where people already work, with the same permissions and records as the core system.
Where it applies: approving an agent's proposed action from a Teams message · field staff querying stock or order status over WhatsApp.
Computer-use automation
Where a system has no API at all, an AI agent operates its screens the way a person would. It runs under supervision, records every action and hands exceptions to a person. Less brittle than traditional RPA scripts when screens change. Used only where no better integration exists.
Where it applies: entering data into a legacy desktop ERP or government portal · pulling reports from supplier portals that offer no export.
What comes with it
- Monitoring on every sync, with retries on failure and alerts when something breaks
- A map of how the work actually runs, written down before anything is automated
- Idempotent operations, so a retried sync never creates a duplicate order or payment
- Every automated action recorded, readable by a person
- A runbook for what to do when an upstream system changes
Built secure and evidenced, as standard
Built so you can see what moved, and why.
- Security and compliance are not a separate service we sell. They are how the work is built, on every engagement.
- For integration, that means three things in particular. Every connection runs under its own scoped credential rather than a shared admin account, so one compromised integration cannot reach everything. Credentials live in a managed secret store and expire automatically. And every record that moves between systems is traceable — where it came from, what changed it, and when — so when two systems disagree, the answer already exists.
- Everything we build in this area is delivered against our published engineering standard, and ships with the evidence to prove it: an integration map, a threat model, and signed build provenance.
How the work runs
- 01
Scoping — which systems, what moves between them, what may change.
- 02
Design — the integration map and threat model, written down.
- 03
Build — against the published standard, every merge reviewed.
- 04
Handover — in repositories you own, with documentation and a runbook.
Typical duration: 3 to 8 weeks. Adding a daily-tools channel to an existing system can take as little as one.
How we workWhat we will tell you
Sometimes the right fix is to remove a step, not automate it. A manual process that exists only because two systems never agreed is better solved by making them agree than by building a robot to reconcile them every morning.
And we only use screen automation where there is genuinely no better route. It is the most fragile option, and we will say so.
Tell us what you’re building.
Describe the problem in your own words. We will tell you honestly whether we are the right people for it.